Shipping policy
SHIPPING POLICY
We ship across Europe and worldwide. Every order is processed and packed with care.
Processing time
Orders are processed within 1–3 business days after payment is confirmed. You'll receive a confirmation email with tracking once your order ships.
Orders placed on weekends or holidays will be processed the next business day.
Shipping rates & delivery times
| Region | Cost | Delivery time |
|---|---|---|
| European Union | €12 EUR | 5–10 business days |
| Rest of the world | €12 EUR | 7–14 business days |
| Free shipping | Orders over €85 | Standard delivery |
Delivery times are estimates and start from the day your order ships, not the day you place it.
Note: Adjust the rates above to match your actual Shopify shipping settings before publishing.
Tracking your order
Once your order ships, you'll receive a tracking number by email. You can track your package any time using the link in that email.
If you don't see a confirmation email within 3 business days, please check your spam folder or contact us at mindoflifecontact@gmail.com.
Customs, duties & taxes (non-EU only)
For orders shipping outside the European Union (UK, Switzerland, Norway, etc.), your country may apply customs fees, import duties, or VAT. These charges are the buyer's responsibility and are not included in the product price or shipping cost.
For EU customers — no extra customs fees apply. The price you see at checkout is the final price.
Delays
While we do everything we can to deliver on time, occasional delays may happen due to:
- Customs processing (non-EU orders)
- Weather conditions or carrier disruptions
- High-volume periods (sales, holidays, drops)
If your order takes longer than expected, please contact us — we'll investigate immediately.
Lost or stolen packages
If tracking shows your package was delivered but you didn't receive it, please:
- Check with neighbors and your local post office
- Wait 48 hours (packages sometimes appear)
- Contact us at mindoflifecontact@gmail.com if it's still missing
We'll work with the carrier to locate your package or send a replacement when applicable.
Wrong address
If you enter the wrong shipping address at checkout, please email us within 2 hours of placing the order. After that, your order may already be processed and we cannot guarantee changes. Orders shipped to incorrect addresses provided by the customer are not eligible for free re-shipping.